During the peak tourist season, the museum once encountered a thorny problem: domestic and foreign tourists queued up for manual explanations. Many of them lost patience and simply gave up, only having a cursory look at the cultural relics. Even foreign tourists who are fortunate enough to have human explanations often fail to grasp the cultural innuendo behind the exhibits due to language barriers. It was not until the introduction of the Yingmi wireless tour guide system that this awkward situation was completely changed – tourists could scan the code to get the equipment, and the multi-language explanations clearly told the stories of the cultural relics. The reception efficiency during the peak season increased by 40%, and the tourists’ praise also rose rapidly. Having been in the audio guide industry for over a decade, Yingmi has become the trusted choice of many museums around the world with its solid technological innovation and solutions that meet the needs of venues.
I.Core Pain Points of Museum Interpretation
1.Imbalance between supply and demand plus cost pressure
When the peak tourist season arrives, there are not enough human tour guides in museums. Tourists often have to wait in line for more than half an hour before they can get a guide. Many people can’t wait and their visits end prematurely. However, during the off-season, the full-time tour guides have nothing to do, which will impose a heavy labor cost on the museum. Some museums have tried to recruit part-time tour guides, but they are confronted with the problems of long training periods and uneven professional levels. Occasional mistakes in explanations can also damage the reputation of the venues. This contradiction of “insufficient during peak season and unaffordable during off-peak season” has always been a major obstacle for museums to upgrade their services.
2.Where does the experience fall short? Distractions, language and rhythm are all obstacles
The exhibition hall space of the museum is limited. When multiple groups visit at the same time, the traditional loudspeaker explanations are prone to noise interference, and tourists simply cannot hear the key points clearly. For foreign tourists, most museums can only offer explanations in a few common foreign languages, and the demands for many niche languages cannot be met. The language barrier directly blocks the path of cultural dissemination. In addition, human guides have to follow a fixed route, which cannot keep up with the pace of individual tourists’ free exploration. Special groups such as the elderly and children often fail to keep up with the pace and feel uncomfortable wearing equipment, which reduces the visiting experience.
3.Managing troublesome matters: Both equipment operation and maintenance and health security are headaches
Most traditional interpretation devices need to be sent and received manually, which not only consumes a lot of manpower but also is prone to situations such as device loss, power failure, and damage. If multiple people share the equipment, the hygiene risks of inadequate cleaning also make tourists feel uneasy. Especially for museums operating across borders, issues such as international certification of equipment and the speed of after-sales response are even more urgent to be addressed.
Ii. Core Products of Yingmi: Suitable for various visiting scenarios in museums
1.Exclusive for individual customers: i7 wireless audio guide +Z50 self-service rental cabinet
In response to the needs of individual tourists for free exploration, Yingmi has combined the i7 wireless audio guide with the Z50 self-service rental cabinet to create a set of “unattended” tour guide services. The i7 body weighs only 18 grams. The soft silicone ear hooks can be rotated and adjusted. No matter what kind of earlobe it is, it can fit comfortably. Even if you wear it all day, it won’t feel stuffy or bloated. It is convenient for both the elderly and children to use. It is equipped with high-precision automatic sensing technology, which is particularly worry-free. When tourists walk beside the exhibits, they don’t need to use their hands. The explanations will play automatically, and the connection will be smooth. There is no need to follow the group to “rush” for a visit anymore.
In terms of sound quality and language, the i7 adopts SOC embedded integrated digital filtering technology, which can filter out environmental noise. Even if the exhibition hall is crowded and noisy, the explanations in the headphones remain clear and distinct. The equipment supports multi-language and dialect switching, and can also be customized into exclusive languages according to the museum’s needs. Foreign tourists can hear explanations in their native languages, truly achieving borderless cultural dissemination. The Z50 self-service rental cabinet that comes with it is as easy to operate as borrowing a power bank. Just scan the code to authorize, pay the deposit, and you can get the device within 30 seconds. You can return it from any rental cabinet, and the deposit will be refunded in real time. There is no need to trouble the staff throughout the process. The rental cabinet also has an ultraviolet disinfection function. After the equipment is returned, it will automatically disinfect for 30 seconds, with a very high rate of killing bacteria, completely solving the hygiene concerns of multiple people sharing it.
2.Team Selection: K8 Team Tour Guide System
For group visits like study Tours and business investigations, the Yingmi K8 team tour guide system is definitely a must-have. This system uses 790-830Mhz high-frequency transmission technology, which can avoid interference from signals such as mobile phones and WiFi. Even if multiple teams are explaining in the exhibition hall at the same time, they will not affect each other. Everyone can listen clearly to their own explanations. After the transmitter and receiver are turned on, they automatically synchronize frequencies without the need for manual adjustment. Even if they are temporary volunteers, they can use them right away, greatly reducing the operational difficulty.
The K8 receiver is a non-in-ear ear-hook type, weighing only 22 grams. The non-in-ear design is not only comfortable but also reduces hygiene risks. The lapel microphone used by the tour guide can be adjusted in Angle, which can prevent the microphone from being sprayed. At a normal speaking volume, people in the back row can also hear clearly. There is no need to explain at the top of one’s voice anymore. The device can last for 7 to 8 hours, which is sufficient for the museum to use throughout the day. The metal contact type charging box that comes with it can charge multiple devices simultaneously. It also has an independent shockproof card slot, which is convenient for storage and access, greatly reducing the management burden on staff.
Product & Solution Overview Table
| Category | Product / Service | Key Features | Best For |
| Individual Visitors | i7 Wireless Audio Guide + Z50 Rental Cabinet | – 18g, soft silicone ear hooks – Automatic sensor-based playback – Noise-canceling sound quality – Self-service rental/return in 30s – UV auto-disinfection | Museums with high footfall of individual visitors seeking free exploration |
| Group Tours | K8 Team Guide System | – 790-830Mhz anti-interference transmission – Non-in-ear design (22g) – Auto frequency sync – 7-8 hours battery; multi-device charging case | Study tours, business visits, guided group tours |
Iii. Full-process Solution: From equipment to services, all in one stop
1.Customized content and language services
Yingmi has a professional content input team that can, based on the museum’s needs, invite senior researchers to participate in the recording of the explanation script, ensuring the professionalism and accuracy of the explanation content. For foreign customers, the equipment supports customization in over 50 commonly used languages. Whether it’s a minority language in Europe or a dialect in Southeast Asia, it can be precisely matched, allowing tourists from different countries to understand the cultural connotations of the exhibits. In addition, if the exhibition theme changes, the explanation content can be updated. Through free software upgrades, the equipment functions can always remain user-friendly.
2.Flexible procurement and leasing models
Considering that the scale and budget of different museums vary, Yingmi has prepared multiple cooperation plans: large-scale comprehensive museums can purchase in bulk and use an intelligent management system to uniformly manage the equipment. Small and medium-sized thematic museums can choose the leasing model, adjusting the number of equipment according to the off-peak and peak seasons, without having to spend a large amount of money at the very beginning. All products have passed the EU CE and RoHS environmental protection certifications, as well as the domestic CMA and CNAS dual standard tests. When exported to Europe, America, Asia and other places, the customs clearance is very smooth and there is no need to worry about the certification matters.
3.Intelligent management and after-sales guarantee system
The background management system of Yingmi is very practical. It can show the inventory, battery level and fault status of the equipment in real time. Once a problem occurs, it will automatically remind. Staff do not need to check each device one by one, and the management efficiency is greatly improved. In terms of after-sales service, Yingmi has launched the “9G Full Life Cycle Service” : it can respond within 90 seconds before sale and also offer free sample testing. We offer a 3-year hardware warranty (excluding consumable parts) and a 1-year battery warranty for after-sales service. If the equipment breaks down and you report it for repair, we will respond within 1 hour and send out a spare machine within 24 hours. Even for international museums, we can coordinate on-site maintenance to ensure that the normal operation of the museum is not affected.
IV. Choose Yingmi: Make museum explanations more professional and considerate
From the Mazu Ancestral Temple in Meizhou to the International Museum Forum, from the China Gold Museum to cultural venues in several European countries, Yingmi has provided tour guide services to over 3,000 cultural venues worldwide, building a good reputation with its stable quality and considerate service. As a manufacturer with four automated SMT production lines, Yingmi can control everything from R&D, production to sales and after-sales service by itself. Each piece of equipment has to undergo at least five strict tests to ensure that all the equipment delivered to the museum is problem-free.
For museums that want to upgrade their services, the Yingmi wireless audio guide is not just a device, but a complete cultural dissemination solution. It not only resolves the imbalance between supply and demand of manual explanations, but also enhances the visitor experience through advantages such as multi-language adaptation, intelligent sensing, and hygiene guarantee. Moreover, it helps museums save operating costs through flexible cooperation models and reliable after-sales services. Whether you are a large-scale comprehensive museum serving individual visitors or a specialized exhibition hall focusing on niche themes, Yingmi can provide suitable products and services.
FAQs
Q1: How does the Yingmi system improve efficiency during peak seasons?
A: The self-service rental cabinets (Z50) allow visitors to rent and return devices in under 30 seconds via QR code, eliminating long queues for manual guides. This has increased peak-season reception efficiency by up to 40%.
Q2: How many languages are supported?
A: The system supports multi-language switching, including over 50 commonly used languages and dialects. Content can also be custom-recorded to meet specific museum needs, ensuring borderless cultural dissemination.
Q3: Is the equipment hygienic for shared use?
A: Yes. The Z50 rental cabinet features automatic UV disinfection (30-second cycle) after each return, effectively killing bacteria and addressing shared hygiene concerns.
Q4: How does the system handle crowded exhibitions with multiple groups?
A: The team guide system (K8) uses 790-830Mhz high-frequency transmission to avoid interference from mobile/WiFi signals. Multiple groups can operate simultaneously without crosstalk.
Q5: What if I have a special exhibition or need content updates?
A: Yingmi offers customized scriptwriting and professional recording services. Explanation content can be updated via free software upgrades to match new themes or exhibits.
About us
HEFEI HUMANTEK. CO., LTD. has been dedicated to the research and development and production of tour guide devices for 18 years. Our company mainly deals in team tour guide systems, self-service audio guide systems, multi-channel tour guide systems, and intelligent presentation systems. As an innovative enterprise, Yingmi Technology holds multiple core patents and technical certifications, and its strength is highly recognized. The company possesses H4 national patent core technology, a 7S product guarantee system, and a 9G service system throughout the entire life cycle, ensuring zero accidents from the first unit to one million units, all for the reliable delivery of products and services to customers! The company is committed to creating industry-leading intelligent tour guide solutions through a strategy of integrating online and offline as well as domestic and international interaction, and promoting a comprehensive upgrade of cultural and tourism display experiences.